What do I do with my Scratched Unused Steam gift card?Ī: If the damage done to your Steam gift card is severe, such that you can’t see the code or PIN on the back, contact the customer support centre of the issuing retailer. You can store your gift card in a digital gift card wallet so that you don’t have to carry it around.įrequently Asked Questions What do I do if my gift card PIN is scratched off?Ī: If you have a damaged gift card with the PIN scratched off, immediately contact the retailer’s customer support.Do not use abrasive substances or extremely sharp edges to scratch the film off. Be extremely careful when peeling off the silver film covering the code on the back of your gift card.Keep your physical gift cards in a separate purse or wallet so they don’t come in contact with sharp objects.To prevent dealing with damaged gift cards, especially lost codes, here are a few tips. How to Prevent Your Gift Card from Getting Scratched Give them the code (whatever ones are visible to you) and the PIN alongside the serial number.Contact the Customer Support Centre for help if you can’t redeem it.You might be mistaking ‘B’ for ‘8’, ‘O’ for ‘0’, ‘Z’ for ‘2’, ‘S’ for ‘5’ and vice versa. ![]() Remember that some numbers and alphabets look alike. Try to redeem the gift card if you can still see the digits.Here’s a step-by-step guide on how to handle this type of issue. What to Do If Your Gift Card is Scratched ![]() If you receive an error prompt, use the help section to try to resolve it. Log in to your account on the retailer’s app or website and try to redeem the card. In the event that you scratch off a part of one digit and it becomes confusing, here’s what you can do Now, scratching happens in varying degrees. You need to check because sometimes, the scratching may take off some parts of the code or all the digits of the code. If you have a scratched gift card, especially unused, you can check if it’s still valid or usable. How to Know If your Gift Card is Still Usable You can’t scratch something you can’t see. ![]() When scratching off the film, blunt force can scrape off the digits with them.ĭigital gift cards have their PIN and serial numbers attached to the email containing the card. When you keep your gift card in a wallet or purse with other sharp items like chargers, pins or anything that has sharply defined edges, you may end up with a voucher that is scratched or damaged.Īnother reason a gift card can get scratched is if you’re trying to peel off the silver film and you scrape off some numbers by mistake. Some common reasons this kind of damage can occur are as follows. Cases of scratched gift cards arise when they are physical.
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